Refund policy

If for some reason you are not satisfied with your order, you have the right to terminate the contract or exchange the item, (stating the reasons), within 10 (ten) days.

The withdrawal period will expire after 10 (ten) days from the day when you or a third from you, other than the carrier acquires the physical possession of the product, in case of sale of a single article;

To exercise the right of withdrawal / exchange, it is necessary to communicate your intention to withdraw from this Agreement by explicit declaration, which must be sent via email to the following address: care@florentiapelle.com